SFS (Special Freight Solutions) (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you communicate with us, including via SMS messages.

1. Information We Collect

We may collect the following types of personal information:

• Name, phone number, email address

• Business contact information

• Information related to transportation and logistics services

• Communications sent via SMS, email, or other messaging services

2. How We Use Your Information

We may use the information we collect for the following purposes:

• To provide logistics, dispatching, and freight-related services

• To communicate important updates or service information via SMS or email

• To respond to inquiries or customer service requests

• To manage our drivers, fleet, and partners effectively

3. SMS Communication

By providing your phone number and opting in, you consent to receive SMS communications from SFS. These messages may include load updates, scheduling changes, important service notices, or other relevant business communications.

• Message and data rates may apply.

• You can opt out at any time by replying “STOP” to any SMS message.

• For help, reply “HELP” or contact us at: updates@specialfreightsolutions.com

1- SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:

If you have consented to receive text messages from [Company Name], you may receive messages related to the following (provide specific examples):

Conversations (external)

Example: "Hello, this is SFS. Reply STOP to opt out of SMS messaging at any time."

3- Message Frequency:

Message frequency may vary depending on the type of communication. For example, you may receive up to 100 SMS messages per week related to your [appointments/billing, etc.].

Example:

"Message frequency may vary. You may receive up to 100 SMS messages per week regarding your appointments or account status."

4- Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:

You may opt-in to receive SMS messages from SFS in the following ways:

Verbally, during a conversation

6- Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at specialfreightsolutions.com.

Additional Options:

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8- Standard Messaging Disclosures:

Message and data rates may apply.

You can opt-out at any time by texting "STOP."

For assistance, text "HELP" or visit our www.specialfreightsolutions.com/privacy-policy and www.specialfreightsolutions.com/privacy-policy pages.

Message frequency may vary

4. Sharing Your Information

We do not sell or rent personal information. We may share information with:

• Internal departments (e.g., dispatch, HR)

• Third-party vendors and service providers, such as communication platforms (e.g., RingCentral), strictly for business purposes

• Regulatory agencies, if legally required

SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third parties or affiliate company for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, or misuse.

6. Your Rights

You have the right to access, correct, or delete your personal information by contacting us directly at updates@specialfreightsolutions.com.

7. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. The updated version will be posted on our website and will indicate the “Effective Date” at the top.

8. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

SFS (Special Freight Solutions)

14 Stonehill Rd, Ste F

Oswego, IL 60543

Phone: (312) 554-5050

Email: updates@specialfreightsolutions.com